Please read these Terms of Service carefully before using WaveAssist. By accessing or using our platform, you agree to be bound by these terms. If you have any questions, feel free to contact us.
By accessing or using WaveAssist ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
We may update these Terms from time to time. If we make material changes, we will notify you via email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
WaveAssist provides an AI-powered customer communication platform that includes live chat widgets, automated chatbot responses, visitor tracking, analytics, team collaboration tools, and third-party integrations ("the Service").
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account if any information provided is inaccurate, not current, or incomplete, or if we have reason to believe your account has been compromised.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including removing content, suspending accounts, and reporting to law enforcement.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.
You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to use, store, and process Your Data solely for the purpose of providing the Service.
We implement industry-standard security measures to protect Your Data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Upon termination of your account, we will retain Your Data for a period of 30 days, after which it will be permanently deleted. You may request an export of Your Data at any time before deletion.
Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay the applicable fees as described on our pricing page.
Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. All fees are non-refundable except as expressly stated in these Terms or required by law.
We may change our fees at any time by providing at least 30 days' notice. If you do not agree with a fee change, you may cancel your subscription before the new fees take effect.
Free trial periods, if offered, will automatically convert to a paid subscription at the end of the trial unless you cancel before the trial expires.
The Service and its original content, features, and functionality are owned by WaveAssist and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service, unless applicable laws prohibit these restrictions or you have our written permission.
Any feedback, comments, or suggestions you provide regarding the Service is entirely voluntary, and we may use such feedback without obligation to you.
To the maximum extent permitted by law, WaveAssist shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
Our total liability for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You may terminate your account at any time by contacting us or through the account settings in the Service. Upon voluntary termination, you will remain responsible for any outstanding fees.
These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the courts located in Lisbon, Portugal. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
If you have any questions about these Terms, please contact us: