10K+
Businesses served
50M+
Conversations handled
99.9%
Uptime guaranteed
< 2s
Avg. response time
Our journey
From idea to 10,000+ businesses
Every great product starts with a problem worth solving. Here is how we got here.
2023
The beginning
WaveAssist was born from a simple frustration: customer support tools were either too complex or too dumb. We set out to build something better.
2024
AI integration
We launched our AI-powered response engine, enabling businesses to provide instant, intelligent answers to customer questions 24/7.
2025
Scaling globally
Expanded to serve businesses across 40+ countries with multilingual support, real-time visitor tracking, and team collaboration tools.
2026
The future
Today, we continue to innovate with advanced analytics, deeper integrations, and AI that truly understands context and intent.
What drives us
Our values shape everything we build
Customer obsession
Every decision we make starts with one question: how does this make life better for the businesses and customers who rely on us?
Innovation first
We push the boundaries of what AI can do for customer service, always searching for smarter, faster, more human ways to connect.
Trust and transparency
We believe in earning trust through honest communication, secure infrastructure, and always doing the right thing with your data.
Partnership mindset
Your success is our success. We work alongside your team as a partner, not just a vendor, adapting to your needs as they evolve.
The team
The people behind WaveAssist
A small, focused team passionate about redefining how businesses talk to their customers.
Miguel Santos
Co-founder & CEO
Former product lead at a top SaaS company. Obsessed with making customer communication effortless.
Clara Mendes
Co-founder & CTO
AI researcher turned builder. Leads the engineering team pushing the limits of conversational AI.
Rafael Oliveira
Head of Design
Believes great design is invisible. Creates the intuitive experiences our customers love.
Ana Costa
Head of Growth
Data-driven strategist helping thousands of businesses discover smarter customer engagement.